RCI Service Solutions
State-of-the-Art service training software, service and selling workshops, mystery shopping services and a computerized comment card system epitomizes the four-wall marketing philosophy.
Manual Maker Pro
First of a kind software software produces custom fitted service procedure manuals and testing for host, bartender, server and server assistant positions. Simple and easy-to-use, this software produces professional manuals for full service restaurants , from fast casual to fine dining.
Service Training Program
Validate the importance of customer service and salesmanship by establishing a professional service and salesmanship training program at your restaurant. RCI provides a complete installation package for installing a professional service and salesmanship program that will dramatically improve customer service and salesmanship - bringing customers back again and again and adding dollars to the bottom line.
RCI Mystery Shopping
RCI Mystery Shopping is the next generation of mystery shopping! To maintain a high level of customer service and salesmanship and protect the investment in training, operators must continually monitor their service staff's performance and their adherence to your restaurant’s service and salesmanship criteria.
RCI has been performing mystery shopping for restaurants, hotels and private clubs since 1984. Our mystery shopping reports contain incomparable detail with individual service associate reports, automated recommendations, performance graphs, a trend summary report and a monthly multi-unit restaurant ranking report. Everything an operator needs to keep in touch with the performance of their restaurants and provide feedback to management and service staff to improve service and salesmanship performance. All this incredible detail with loads of high-tech features and we are competitively priced with our competition's short-form style reports.
Retaurant Hospitality Magazine rated RCI Mystery Shopping as a "Source of Trust."
GuesTrak™
GuesTrak gathers guest demographics, marketing data and guest profiles, creates management reports, individual server reports and performance charting that will dramatically improve your customer service and salesmanship, increasing check averages, sales and profits. Build customer loyalty with auto-send certificate for first-time guests, guests’ birthdays and anniversaries and make amends with dissatisfied guests with bounce-back certificates.
Associate Incentive/Reward Program
Motivate service associates utilizing a simple, low-cost trade-out program with rewards based on mystery shopping scoring and GuesTrak report scoring, as well as managment designated criteria.
Now You Can Improve Customer Service and Increase Sales
5% to 10%!
RCI Service Solutions provides restaurateurs with integrated service training technologies that dramatically improve customer service and increase ticket averages, sales and profits.
State-of-the-Art service training software, service and selling workshops, mystery shopping services and a computerized comment card system epitomizes the four-wall marketing philosophy.
Software and Services
Manual Maker Pro
First of a kind software software produces custom fitted service procedure manuals and testing for host, bartender, server and server assistant positions. Simple and easy-to-use, this software produces professional manuals for full service restaurants , from fast casual to fine dining.
Service Training Program
Validate the importance of customer service and salesmanship by establishing a professional service and salesmanship training program at your restaurant. RCI provides a complete installation package for installing a professional service and salesmanship program that will dramatically improve customer service and salesmanship - bringing customers back again and again and adding dollars to the bottom line.
RCI Mystery Shopping
RCI Mystery Shopping is the next generation of mystery shopping! To maintain a high level of customer service and salesmanship and protect the investment in training, operators must continually monitor their service staff's performance and their adherence to your restaurant’s service and salesmanship criteria.
RCI has been performing mystery shopping for restaurants, hotels and private clubs since 1984. Our mystery shopping reports contain incomparable detail with individual service associate reports, automated recommendations, performance graphs, a trend summary report and a monthly multi-unit restaurant ranking report. Everything an operator needs to keep in touch with the performance of their restaurants and provide feedback to management and service staff to improve service and salesmanship performance. All this incredible detail with loads of high-tech features and we are competitively priced with our competition's short-form style reports.
Retaurant Hospitality Magazine rated RCI Mystery Shopping as a "Source of Trust."
GuesTrak™
GuesTrak gathers guest demographics, marketing data and guest profiles, creates management reports, individual server reports and performance charting that will dramatically improve your customer service and salesmanship, increasing check averages, sales and profits. Build customer loyalty with auto-send certificate for first-time guests, guests’ birthdays and anniversaries and make amends with dissatisfied guests with bounce-back certificates.
Associate Incentive/Reward Program
Motivate service associates utilizing a simple, low-cost trade-out program with rewards based on mystery shopping scoring and GuesTrak report scoring, as well as managment designated criteria.
Copyright © 2007 Restaurant Consultants Inc.